Refund and Returns Policy

Last updated: March 28, 2026

Defsound Labs sells digital download products, including software, plugins, and related digital goods.

Because these products are delivered electronically and cannot be physically returned, all sales are generally final once the product has been purchased and the download has been made available.

Refunds may be considered only in the following cases:

• You were charged more than once for the same order.
• You were charged incorrectly due to a technical error.
• The product file is corrupted or cannot be downloaded, and we are unable to provide a working replacement within a reasonable period.
• The product has a major technical defect that prevents normal use as described, and the issue cannot be resolved after reasonable support has been provided.

Refunds will not be provided for the following:

• Change of mind.
• Accidental purchase after completing checkout.
• Incompatibility with your system caused by requirements that were clearly stated before purchase.
• Lack of product knowledge, workflow preference, or expectation mismatch.
• Requests made after the product has been successfully downloaded and is functioning as described.

If a free trial, demo, or evaluation version is available for a product, we strongly recommend using it before purchase.

To request support or a refund review, please contact us at support@defsoundlabs.com and include:

• your order number
• the email address used for purchase
• a clear description of the issue
• screenshots or error details where relevant

We may ask for additional information in order to investigate the issue.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.