Privacy Policy

Last updated: May 31, 2026

Defsound Labs, an audio software brand operated by RAVISSA, K.K. (“we,” “us,” or “our”), respects your privacy and handles personal information in accordance with applicable laws and regulations.

This Privacy Policy explains what information we collect, how we use it, and how it may be shared when you use this website, purchase our products, or contact us.

1. Information We Collect

We may collect the following information when you use this website or interact with our products and services:

name
email address
billing address
phone number, where provided during checkout
purchase, order, license, and download information
trial download request information, including email address, product name, request time, source page, IP address, and browser or device information
order reference, license key, license status, activation information, and download records
payment status and transaction-related information
inquiry or support messages
technical and usage data such as IP address, browser type, device information, pages visited, and cookies

2. How We Use Information

We use the information we collect for the following purposes:

to provide, deliver, activate, and support our products and services
to process purchases, downloads, licenses, and account-related requests
to send trial download links and related trial, product, activation, and support information
to respond to inquiries and support requests
to improve our website, products, and services
to analyze website usage and performance
to prevent fraud, abuse, unauthorized access, or misuse
to comply with legal, tax, accounting, or regulatory obligations
to issue, validate, manage, and support software licenses
to process refunds, chargebacks, fraud checks, tax, accounting, and legal compliance

3. Purchases and FastSpring

For purchases made through our online store, checkout, payment processing, taxes, invoicing, and certain transaction-related records may be handled by FastSpring, which may act as the Merchant of Record for the transaction.

This means that purchase-related personal information may be processed by FastSpring for purposes such as:

processing payment transactions
handling tax and invoicing obligations
generating order records and receipts
fraud prevention and transaction security
We use FastSpring as our merchant of record and payment provider.

FastSpring may process personal information under its own terms, notices, and privacy practices in connection with the transaction.

4. Third-Party Services

We may use third-party services where necessary to operate our website and business, including services related to:

payments and checkout
licensing and digital fulfillment
analytics
email delivery
hosting and infrastructure
security and fraud prevention

These third-party services may process information in accordance with their own privacy policies and legal obligations.

5. Cookies

This website may use cookies and similar technologies to improve functionality, understand usage, remember preferences, and enhance user experience.

You can control or disable cookies through your browser settings. Please note that some parts of the site may not function properly if cookies are disabled.

6. Data Sharing

We may share personal information only where reasonably necessary to:

operate our website and services
process purchases and digital delivery
provide customer support
work with service providers and infrastructure partners
comply with legal, regulatory, tax, or security obligations
protect our rights, customers, products, or systems

We do not sell personal information to data brokers.

7. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including support, licensing, accounting, legal, tax, fraud-prevention, and recordkeeping purposes.

9. Your Requests

If you would like to request access to, correction of, or deletion of your personal information, please contact us using the email address below.

We may need to verify your identity before completing certain requests.

10. Contact

For privacy-related inquiries, please contact:

Defsound Labs / RAVISSA, K.K.
Email: support@defsoundlabs.com
Website: https://defsoundlabs.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown above.